Terms & Conditions.
Articles of Sale.
These terms govern every purchase made from the GG Co. store at getgg.co. Placing an order is acceptance of them. The seller is Greatest Game LLC, a Missouri limited liability company doing business as GG Co., reachable at support@getgg.co.
§ 1 — Definitions.
- The Company — the seller named above, doing business as GG Co. / The Greatest Game Company.
- Made-to-order goods — apparel, headwear, drinkware, and similar items produced individually after the order is placed, by the Company's production partners at their facilities in the United States.
- Held-stock goods — items the Company keeps in inventory and dispatches itself, including the SatireVeritas collectible card series.
- A pledge — a conditional commitment to buy held-stock goods from a production run that has not yet been made (§ 8).
- An account — the optional, passwordless store account described in § 3.
- The store — the getgg.co storefront and its checkout.
§ 2 — Orders.
An order is an offer to purchase. The Company accepts it by confirming it in writing (the order confirmation email). The Company may decline or cancel an order before dispatch — for pricing or listing errors, suspected fraud, or unavailability — and will refund any amount paid on a declined order in full. Listed prices are in US dollars. Where a listing error is discovered after payment, the Company will offer the correct price or a full refund, at the customer's choice.
An order holds made-to-order goods only. Pledges (§ 8) and memberships (§ 3) are each their own transaction and are never combined with goods in one checkout.
§ 3 — Accounts and members.
An account is optional for buying made-to-order goods — an order may be placed as a guest, and the confirmation email carries a private link to that order's status. An account is required to make a pledge. Accounts have no password: the store signs a customer in by a single-use link sent to their email address. A customer may delete their account at any time from the account page; the privacy policy states what is kept afterwards, and why.
Active members of The Greatest Game who are signed in with the email of their membership receive the member consideration on goods at checkout, applied automatically — there is no code to enter. It applies to goods only, never to shipping or tax, and trial memberships do not qualify. Memberships offered through the store are purchased at greatestgame.co under that site's own terms.
§ 4 — Payment.
Payment is processed by Stripe at checkout. The Company never receives or stores card numbers. For an order of goods, the charge is made on completion of checkout, before production begins. For a pledge, nothing is charged at the time of pledging (§ 8).
§ 5 — Taxes.
Sales tax is calculated at checkout and collected where the Company is registered to collect it. The Company is registered in the State of Missouri.
§ 6 — Shipping.
The store ships within the United States only. Shipping is charged at the carrier's rate for the basket, shown as its own line at checkout before payment; it is never folded into the price of the goods, and no discount applies to it.
Made-to-order goods are produced and dispatched by the Company's production partners; production typically takes 2 to 5 business days before shipping time, and can run longer in November and December. Held-stock goods are dispatched by the Company's own hand, within the time stated on the listing or pledge window. Tracking is provided when the carrier issues it. Title and risk of loss pass to the customer on the carrier's acceptance of the shipment; a package lost in transit is handled as a claim under § 9.
A shipment returned as undeliverable because the address given at checkout was wrong is reshipped at the customer's cost.
§ 7 — Cancellation.
A made-to-order item can be cancelled until it enters production; after that point it exists because the customer ordered it, and cancellation is no longer possible. A held-stock order can be cancelled until dispatch. Cancellation requests go to support@getgg.co with the order number; the store confirms whether the window was met.
§ 8 — Pledges: goods sold before they are made.
This section is in force only while a pledge window is open. None is open at the date of these terms.
Some held-stock goods — the SatireVeritas collectible card series first among them — are offered by pledge before a production run is commissioned, because the run is only possible at a certain size.
- A pledge charges nothing. Pledging saves a payment method with Stripe against the customer's account. No money moves.
- Each window states its terms on its own page: when it opens and closes, the floor the run must reach, the estimated dispatch window, the last date a shipping address may be changed, how a pledge may be withdrawn, and the return terms of the goods. Those terms form part of these.
- If the floor is met when the window closes, the Company charges each pledge to its saved payment method, then commissions the run. Shipping for pledged goods is charged at that time, at the rate then in force, and is stated before the charge.
- If the floor is not met, every pledge is cancelled. Nothing is charged, so nothing is refunded, and each pledger is told by email.
- If a charge is declined, the customer is asked by email to update their payment method and the charge is retried for the period stated in the window's terms; a pledge still unpaid after that is cancelled.
- Estimated dispatch is an estimate. A commissioned run depends on printers and packagers outside the Company's hands. If the estimate moves materially, pledgers are told, and a charged pledger may cancel for a full refund until their goods are dispatched.
§ 9 — Returns, defects, and refunds.
Defects. An item that arrives damaged, misprinted, or otherwise defective — or that never arrives — will be replaced or refunded at the customer's choice. Claims require the order number and, for a delivered item, a photograph of it, sent to support@getgg.co within 21 days of delivery, or of the estimated delivery date for a package that never arrived.
Made-to-order goods. Because these goods are produced individually to the order, they cannot be restocked; returns and exchanges for change of mind or sizing are not accepted. Sizing is the customer's choice — each listing carries its garment's size chart for that reason.
Refund mechanics. Refunds issue to the original payment method only, through Stripe. The Company issues an approved refund within 5 business days of approving it; the customer's bank or card issuer then shows the credit, typically 5 to 10 business days later depending on the bank. A refund issued soon after the charge may instead appear as the original charge disappearing from the statement.
§ 10 — The goods as depicted.
Product imagery is faithful to the goods, but production processes (printing, embroidery, striking) introduce small variations — placement tolerances, thread and ink rendering of colors, monitor differences. Such variation within the production partner's published tolerances is not a defect; a misprint is.
§ 11 — Intellectual property.
The GG Co. marks, the SatireVeritas name, and all artwork on the goods remain the Company's property; purchase of a good conveys no license to reproduce them.
§ 12 — Limited warranty.
What the Company warrants. Goods will arrive as ordered and free from damage, misprint, and defects in materials and workmanship. If they do not, the remedy is the one in § 9 — a replacement or a refund, at the customer's choice, on a claim made within the time stated there. That remedy is the customer's exclusive remedy under this limited warranty. The warranty runs to the person who placed the order and covers goods bought from the store; it does not cover wear, washing contrary to the care label, alteration, or damage after delivery.
No other express warranty. Descriptions, size charts, and imagery describe the goods (§ 10); apart from this section the Company makes no other express warranty.
Implied warranties. Any implied warranty, including the implied warranties of merchantability and of fitness for a particular purpose, is limited in duration to 90 days from delivery, to the extent the law permits. Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.
This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
§ 13 — Limitation of liability.
To the extent the law permits, the Company is not liable for indirect, incidental, special, or consequential damages arising from an order or from the goods, and its total liability on any order is limited to the amount the customer paid for that order. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
Nothing in these terms limits liability that the law does not allow to be limited — including liability for personal injury caused by the goods, for fraud, or under a consumer-protection statute that cannot be waived.
§ 14 — Disputes and governing law.
Most problems are settled by writing to support@getgg.co, and the Company asks for the chance: a customer with a dispute writes first, with the order number and what they want done, and the Company answers within 30 days. If that does not settle it, these terms are governed by the laws of the State of Missouri, without regard to its conflict-of-laws rules, and any suit is brought in the state courts sitting in Callaway County, Missouri, or the federal court whose district includes it. Either side may instead use a small-claims court that has jurisdiction. Nothing here takes away a right the law of the customer's home state gives them and does not allow to be waived.
§ 15 — General.
Events outside the Company's hands. The Company is not in breach for a delay caused by something beyond its reasonable control — a production partner's outage, a carrier's failure, a shortage of a garment, weather, or the like. It tells the customer when it learns of such a delay, and a customer whose goods have not been dispatched may then cancel for a full refund.
The whole agreement. These terms, the privacy policy, the listing as it stood when the order was placed, and — for a pledge — the terms on that pledge window's page are the whole agreement about an order.
If a part fails. If a court finds any part of these terms unenforceable, the rest stands, and the failed part is applied as far as the law allows.
No waiver. If the Company does not enforce a term once, it may still enforce it later.
Assignment. The Company may transfer its rights and duties under these terms to a successor to its business; the customer's rights against that successor are unchanged.
§ 16 — Changes.
The Company may revise these terms; the version published at the time an order is placed — or, for a pledge, at the time the pledge is made — governs it. Each revision carries its date.
§ 17 — Correspondence.
Questions concerning these terms are received at support@getgg.co.